Clayera Privacy Policy
Last Updated: 10 May 2025
1. Who We Are
Clayera Co. (“Clayera”, “we”, “our”, “us”) is a private limited company registered at Malviya Nagar, Jaipur, Rajasthan 302017, India. We manufacture and sell natural skincare products—principally Raw Multani Mitti—through clayera.com and select online marketplaces.
2. Scope of This Policy
This Privacy Policy explains how we collect, use, share, store and protect your personal information when you:
- Visit or make a purchase on clayera.com (“Site”)
- Interact with us by email, phone or social media
- Participate in promotions, surveys or events hosted by Clayera
3. What Information We Collect
| Category | Examples | Legal Basis* |
|---|---|---|
| Identity Data | Name, username, date of birth | Contract, Legitimate Interest |
| Contact Data | Billing & shipping address, email, phone | Contract |
| Payment Data | Masked card details, UPI ID, transaction reference (processed by Razorpay—Clayera never stores full card numbers) | Contract, Legal Obligation |
| Technical Data | IP address, device type, browser, operating system | Legitimate Interest |
| Preference Data | Opt-in choices, survey responses | Consent |
| User-Generated Content | Reviews, ratings, uploaded images | Consent, Legitimate Interest |
* As recognised under applicable data-protection laws (e.g., Indian IT Act 2000, GDPR).
4. How We Use Your Information
- Order Fulfilment & Customer Service – process payments, ship products, handle returns
- Account Management & Security – create, maintain and secure your Clayera account
- Site Improvement – measure performance, fix errors, develop new products
- Marketing (Opt-in Only) – send newsletters, offers or updates; you may unsubscribe at any time
- Legal & Fraud Prevention – comply with tax and regulatory duties, detect and prevent fraud
5. Cookies
We use first-party cookies essential for:
- Keeping the Site functional (shopping cart, login)
- Remembering your preferences
You can disable cookies in your browser settings, but parts of the Site may not work correctly.
6. How We Share Information
- Payment Processor – Razorpay (PCI-DSS compliant) to complete your transactions
- Logistics Partners – Delhivery, Blue Dart, India Post and other trusted couriers to deliver your orders
- Government or Law-Enforcement Agencies – when required to comply with legal obligations or court orders
Clayera does not sell your personal data to any third party.
7. International Transfers
If we transfer your data outside India—for example, to secure backup servers—we do so under legally recognised safeguards to ensure your information remains protected.
8. Data Retention
We keep personal data for 12 months from your last interaction with us, unless a longer period is required by law (e.g., tax records). After that, data is permanently deleted or anonymised.
9. Your Rights
Subject to local laws, you may have the right to:
- Access the personal data we hold about you
- Correct inaccuracies
- Request deletion
- Withdraw consent for marketing
- Lodge a complaint with the relevant supervisory authority
To exercise these rights, email privacy@clayera.com. We will respond within 30 days.
10. Security Measures
- SSL/TLS encryption on every page and during checkout
- Secure payment processing through Razorpay
- Role-based access controls and regular security reviews
- Routine monitoring for suspicious activity
11. Children’s Privacy
Our Site and products are not directed to children under 6 years of age. We do not knowingly collect personal data from anyone under 6. If you believe a child has provided us information, please email privacy@clayera.com and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant change will be posted on this page with a new “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Policy.
13. Contact Us
Questions or concerns?
Email: info@clayera.com
Phone: Coming Soon
Address: Clayera Co., Malviya Nagar, Jaipur, Rajasthan 302017, India (Will be revealed soon)
Clayera is committed to protecting your privacy and providing a safe, transparent shopping experience.